Privacy Policy

This Privacy Policy ("Policy") describes how Ascend Digital Ventures LLC, operating the digital property Shopscale.us ("Company", "we", "us", or "our"), collects, uses, discloses, and protects your personal information when you visit https://shopscale.us (the "Site"), submit an application for our e-commerce coaching cohorts, interact with our admissions advisors, utilize our custom Shopify store provisioning services, or access our VIP student platform ($49/month).

Shopscale.us is operated by Ascend Digital Ventures LLC as an online store coaching and development program.

Please read this Privacy Policy carefully. By accessing or using our Site, submitting your personal contact details, or enrolling in any of our coaching programs (Launch, Growth, Scale, or Apex Flagship Elite), you acknowledge that you have read, understood, and agree to the collection and handling of your information as described in this Policy. If you do not agree with our policies and practices, please do not use our Site or submit personal data to us.

1. Data Controller & Operating Entity Information

Ascend Digital Ventures LLC is the designated data controller responsible for your personal information.

• Legal Entity Name: Ascend Digital Ventures LLC
• Principal Office Address: 30 N Gould St, Ste R, Sheridan, WY 82801, USA
• Admissions & Support Phone: +1 (747) 977-6849
• Admissions & Privacy Inquiries Email: [email protected]

2. Categories of Information We Collect

We collect personal information directly from you when you interact with our Site, submit consultative application forms, speak with our onboarding advisors, and use our VIP platform.

2.1 Information You Voluntarily Provide to Us

• Consultative Admissions & Lead Information: When you submit an inquiry or apply for an e-commerce cohort via our application modal (#applicationModal), we collect your full legal name, email address, mobile telephone number, WhatsApp number, selected coaching track (Launch, Growth, Scale, Apex), previous e-commerce experience level, target monthly revenue goals, and business capital readiness.
• Store Provisioning & Business Setup Data: To deliver your Turnkey Custom Shopify Store, custom logo, custom domain name, and branding package, we collect your desired brand name, domain preferences, product niche preferences, design style guidelines, and merchant business address.
• Customer Support & Consultation Records: Records and copies of your correspondence, emails, notes from live strategy calls, and communications with our advisors and instructors.
• Billing & Transactional Information: When enrolling in a coaching track or paying for the recurring VIP Platform Access ($49/month), financial transactions are processed directly by our PCI-DSS Level 1 compliant third-party payment gateways (e.g., Stripe, Shopify Payments). We do not collect, store, or view full credit card numbers or security CVV codes on our servers. We store only transaction identifiers, billing addresses, last four digits of the card, and subscription status.

2.2 Information Collected Automatically (Telemetry & Cookies)

When you browse the Site, our servers and analytics providers automatically collect certain device and browsing metrics:

• Device & Log Data: Internet Protocol (IP) address, browser type and version, language settings, operating system, hardware model, Internet Service Provider (ISP), referring and exit URLs, date/time stamps, clickstream data, and interaction history.
• Cookies & Local Storage Technologies: We use browser cookies, web beacons, and local storage (localStorage) to preserve site preferences, maintain user sessions, and evaluate site performance. Preference choices are recorded via our on-site Cookie Consent Banner under the key shopscale_cookie_consent.

3. How We Use Your Personal Information

We utilize the collected information for lawful business and commercial purposes, including:

1. Admissions Evaluation & Cohort Placement: Assessing student qualification, business goals, and suitability for our 4-tier coaching matrix (Launch, Growth, Scale, Apex Flagship Elite).
2. Delivering Contracted Agency Assets: Designing, developing, and transferring your turnkey Shopify storefront, registering your custom domain, provisioning SSL certificates, and delivering your custom logo and branding assets.
3. Executing Live Mentorship & Platform Services: Scheduling and hosting twice-weekly live group coaching video sessions, granting authenticated access to the VIP platform course vaults ($49/month), providing store audits, and coordinating advertising modules (Meta & NewsBreak).
4. Client Communications & Account Administration: Sending transactional notifications, onboarding packets, class reminder alerts, billing invoices, policy updates, and answering support tickets.
5. Marketing & Promotional Announcements: Providing news, educational case studies, webinars, and special cohort admission announcements (subject to your opt-in choices and rights to unsubscribe).
6. Platform Security, Fraud Prevention & Legal Compliance: Protecting against unauthorized access, enforcing our Terms of Service, adhering to tax regulations, and defending against legal claims.

4. Telephone Consumer Protection Act (TCPA) & A2P 10DLC SMS Disclosures

We maintain strict compliance with the Telephone Consumer Protection Act (TCPA), Cellular Telecommunications Industry Association (CTIA) guidelines, and mobile carrier Application-to-Person (A2P) 10DLC registration standards:

• Express Written Consent: By voluntarily entering your mobile phone number into our application drawer, strategy call booking forms, or consultation triggers, you provide your express written consent authorizing Ascend Digital Ventures LLC, Shopscale.us, and our authorized admissions representatives to deliver informational, transactional, and promotional SMS and MMS text messages to the provided number using automated telephone dialing systems, CRM messaging platforms, or live agents.
• Types of Messages: Messages may include cohort application status updates, interview appointment reminders, onboarding instructions, coaching class reminders, and customer service follow-ups.
• Non-Condition of Purchase: Providing consent to receive SMS/MMS text messages is never a condition of purchasing any coaching package, store build, or service from Shopscale.us. If you prefer not to receive SMS messages, you may complete your admissions consultation entirely via email or direct voice call.
• Message Frequency: Message frequency varies based upon your application stage, scheduled consultations, and cohort activity (typically 2 to 6 messages per month during active admissions or onboarding).
• Carrier Rates May Apply: Standard message and data rates may apply in accordance with your mobile telephone service plan. Ascend Digital Ventures LLC is not responsible for charges incurred from your mobile carrier.
• Opt-Out & Unsubscribe Instructions: You may revoke your consent and stop receiving SMS messages at any time. Simply reply STOP, QUIT, CANCEL, UNSUBSCRIBE, or END to any text message sent by Shopscale.us. Upon receipt of your opt-out keyword, we will transmit a single final confirmation text confirming your removal from our SMS database, after which no further text messages will be sent unless re-initiated by you.
• Customer Support (HELP): If you require assistance regarding text messages, reply HELP to any message, email [email protected], or call +1 (747) 977-6849.
• No Selling or Sharing of SMS Opt-In Data: Mobile numbers, text messaging opt-in consents, and SMS communications data will never be sold, rented, leased, or transferred to any third party, broker, or marketing affiliate for their own commercial marketing purposes.

5. Email Marketing & CAN-SPAM Act Compliance

We adhere strictly to the CAN-SPAM Act of 2003 regarding electronic marketing communications:

• All commercial emails clearly identify Ascend Digital Ventures LLC / Shopscale.us as the sender.
• Every marketing email includes a physical postal mailing address: 30 N Gould St, Ste R, Sheridan, WY 82801, USA.
• All marketing emails include a clear, functional, one-click Unsubscribe link. Unsubscribe requests are processed automatically within ten (10) business days.
• Transactional and relationship emails regarding active student cohorts, class schedules, and billing statements are exempt from general commercial marketing opt-outs.

6. Cookie Policy & Tracking Technologies

Our Site uses cookies and similar technologies to improve browsing performance and analyze traffic:

• Strictly Necessary Cookies: Essential for page navigation, security, and loading static assets. These cannot be disabled.
• Functional & Preference Cookies: Remember your settings, such as cookie consent status (shopscale_cookie_consent), preventing intrusive repeated prompts.
• Analytical & Performance Cookies: Help us understand user navigation patterns, measure page load performance, and optimize conversion funnels.
• Managing Cookies: When visiting our Site, you may choose "Accept All" or "Decline Non-Essential" via our non-blocking CookieBanner.astro. You may also adjust your browser settings to reject cookies, though certain interactive features of our Site may be affected.

7. Disclosure of Your Personal Information

We do not sell, rent, or trade your personal information for monetary compensation. We share personal information only with trusted third parties under strict confidentiality and data protection agreements:

1. Third-Party Service Providers: Trusted vendors who perform services on our behalf, including Shopify Inc. for store provisioning, domain registrars, cloud hosting providers (Vercel, Cloudflare, Netlify), payment processors (Stripe, Shopify Payments), video conferencing platforms (Zoom, Google Meet), and CRM infrastructure (ActiveCampaign, Twilio, Klaviyo).
2. Legal Requirements & Protection: Disclosing information when required by law, subpoena, court order, or governmental regulation, or when necessary to protect the rights, property, and safety of Ascend Digital Ventures LLC, our students, or the public.
3. Corporate Reorganization: In the event of a merger, acquisition, divestiture, or sale of company assets, client information may be transferred as an acquired business asset.

8. International Data Transfers & Cross-Border Processing

Ascend Digital Ventures LLC is headquartered in the United States. If you access our Site or enroll in our programs from outside the United States (including the European Economic Area, United Kingdom, or Canada), please be advised that your personal information will be transferred to, processed, and stored in the United States, where privacy regulations may differ from those in your home jurisdiction. We implement appropriate safeguards, including Standard Contractual Clauses (SCCs) approved by the European Commission, to protect your personal data during cross-border transfers.

9. Your Privacy Rights Under GDPR & UK-GDPR

If you reside in the European Economic Area (EEA) or the United Kingdom (UK), you possess specific legal rights under the General Data Protection Regulation (EU Regulation 2016/679) and UK Data Protection Act:

• Right of Access (Art. 15): Request a copy of the personal data we hold about you.
• Right to Rectification (Art. 16): Request correction of inaccurate or incomplete data.
• Right to Erasure / "Right to be Forgotten" (Art. 17): Request deletion of your personal data under certain conditions.
• Right to Restriction of Processing (Art. 18): Restrict our processing of your personal information.
• Right to Data Portability (Art. 20): Obtain your personal data in a structured, commonly used, and machine-readable format.
• Right to Object (Art. 21): Object to processing based on our legitimate interests or direct marketing.
• Right to Lodge a Complaint: Lodge a complaint with a competent Data Protection Authority in your EU Member State or the UK Information Commissioner's Office (ICO).

To exercise any of these rights, submit a written request to [email protected]. We respond to all verified requests within thirty (30) days without cost.

10. California Privacy Rights (CCPA / CPRA)

If you are a California resident, the California Consumer Privacy Act of 2018 (CCPA) and California Privacy Rights Act (CPRA) grant you specific statutory rights:

1. Right to Know / Access: Request disclosure of categories and specific pieces of personal information collected, sources, purposes, and categories of third parties with whom data was shared over the past 12 months.
2. Right to Delete: Request deletion of personal information collected from you, subject to legal exceptions (such as tax compliance and contract fulfillment).
3. Right to Correct: Request correction of inaccurate personal data.
4. Right to Opt-Out of Sale or Sharing: We do NOT sell your personal data for monetary consideration, nor do we share personal information for cross-context behavioral advertising.
5. Right to Non-Discrimination: We will not deny you goods or services, charge different prices, or provide a different level of quality for exercising your privacy rights.

How California Residents May Submit a Request:
Email [email protected] with the subject line "California Privacy Rights Request" or call our support line at +1 (747) 977-6849. We will verify your identity via your registered email address before processing your request.

11. Security of Your Personal Information

We employ administrative, physical, and technical safeguards designed to protect personal information from unauthorized access, alteration, disclosure, or destruction. All data transmissions on https://shopscale.us are encrypted using 256-bit Secure Socket Layer (SSL/TLS) technology. Payment transactions are executed within PCI-DSS Level 1 compliant environments. However, no internet transmission or electronic storage system is 100% secure, and we cannot guarantee absolute security.

12. Retention of Personal Information

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Policy, including providing educational coaching, maintaining active VIP Platform Access subscriptions ($49/month), satisfying statutory tax and accounting obligations (typically 7 years for financial records), and resolving disputes.

13. Children's Online Privacy Protection (COPPA)

Our Site, coaching programs, and agency services are intended exclusively for individuals aged eighteen (18) and older. We do not knowingly collect, solicit, or maintain personal information from children under the age of 18. If we discover that an individual under 18 has submitted personal data to us, we will immediately delete that information from our servers.

14. Changes to This Privacy Policy

We reserve the right to revise or update this Privacy Policy at our discretion to reflect evolving operational practices or regulatory requirements. Any modifications will be posted to this page with an updated "Last Updated" date. Your continued use of our Site or coaching services after changes are posted constitutes your acceptance of the revised policy.

15. Contact Us & Data Protection Inquiries

If you have questions, comments, or requests regarding this Privacy Policy or our privacy practices, please contact our Data Protection Team at:

• Company: Ascend Digital Ventures LLC
• Brand / Property: Shopscale.us
• Mailing Address: 30 N Gould St, Ste R, Sheridan, WY 82801, USA
• Direct Telephone: +1 (747) 977-6849
• Email: [email protected]