Cancellation & Refund Policy

At Shopscale.us, operated by Ascend Digital Ventures LLC ("Company", "we", "us", or "our"), we maintain transparent, fair, and clear terms regarding program cancellations and refund requests.

Because our programs combine immediate bespoke digital agency deliverables (turnkey Shopify storefront creation, custom domain registration, logo design, and branding package) with high-touch live group coaching (Launch, Growth, Scale, or Apex tiers), our policies balance the irreversible commitment of agency engineering resources with client satisfaction.

PLEASE REVIEW THIS POLICY THOROUGHLY BEFORE CONFIRMING YOUR ENROLLMENT.

1. Hybrid Service Structure & Resource Allocation

When a student is admitted and enrolled in a Shopscale.us cohort, our team executes two distinct service components:

1. Immediate Custom Agency Store Build: Our design and engineering team begins work immediately upon onboarding: registering your custom domain, provisioning SSL certificates, designing custom logo assets, configuring Shopify theme code, and setting up the store architecture.
2. Live Interactive Mentorship: Dedicated coaches are scheduled, class sizes are capped, and curriculum access is provisioned for your cohort track (4, 8, 12, or 16 weeks).

2. Custom Store Build & Digital Deliverables (Non-Refundable Scope)

• Irreversible Asset Procurement: Domain names are purchased directly from domain registries and registered in the student's name immediately upon onboarding. Once registered, domain fees cannot be cancelled, reversed, or refunded by registries.
• Custom Creative Labor: Our agency designers and developers dedicate bespoke hours to creating your custom logo, typography pairings, color palette, and store architecture.
• Non-Refundability of Build Phase: Because these custom assets represent bespoke creative and engineering labor that cannot be reclaimed or resold to other students, the portion of program fees allocated to custom store design, logo creation, branding packages, and domain provisioning is strictly non-refundable once development has commenced.

3. Live Coaching Mentorship Cancellation Window (7-Day Conditional Policy)

To ensure fairness while protecting limited cohort seating, we offer a Limited 7-Calendar-Day Conditional Refund Policy for the live coaching mentorship component:

3.1 Eligibility Criteria

To qualify for a refund of the mentorship fee, you must meet all of the following conditions:

1. Written Request Within 7 Days: You must submit your written refund request to [email protected] within seven (7) calendar days of your cohort's official orientation start date.
2. Onboarding Participation: You must demonstrate that you actively engaged in the onboarding process by attending the scheduled cohort orientation session and completing your store intake questionnaire.
3. Good-Faith Reason: You must state the specific reason why the coaching program does not meet your educational expectations.

3.2 Calculation of Mentorship Refund

If your request is approved within the 7-calendar-day window:

• The refund will comprise the coaching portion of your program fee, less the fair market value of the custom store build, domain registration, and branding assets already delivered or in active development (assessed at a standardized baseline of $500.00 USD).
• You retain complete ownership of the custom Shopify store layout, domain name, and logo assets delivered to you.

3.3 After Seven (7) Calendar Days: 100% Non-Refundable

Following the expiration of the 7-calendar-day orientation window, all program fees for the coaching tracks (Launch, Growth, Scale, Apex) become 100% non-refundable. At that point, coach availability is permanently committed, class capacity is locked, and proprietary curriculum modules have been delivered.

4. VIP Platform Access Subscription Cancellation ($49/Month)

Enrollment in any Shopscale.us coaching tier includes enrollment in our recurring VIP Platform Access subscription, billed at $49.00 USD per month.

• Cancel Anytime: You may cancel your VIP Platform Access subscription at any time without penalty or cancellation fees.
• Cancellation Submission: To cancel, simply send an email to [email protected] with the subject line "Cancel VIP Subscription" stating your full name and student account email, or click "Cancel Subscription" inside your student portal billing settings.
• Notice Requirement: Cancellation notices must be submitted at least three (3) business days prior to your upcoming monthly billing date to ensure recurring charges are stopped before processing.
• Access Continuity: Once cancelled, your VIP platform access will remain fully active until the conclusion of your current paid 30-day billing cycle. No further monthly charges will occur.
• No Pro-Rated Refunds: Monthly subscription fees are non-refundable for partial months or unused access periods during an active cycle.

5. Chargeback Policy & Direct Dispute Protocol

We are dedicated to resolving all student inquiries professionally and amicably:

• Direct Dispute Protocol: Before contacting your credit card company or banking institution to dispute a charge or file a chargeback, you agree to contact our dedicated support team at [email protected] or call +1 (747) 977-6849 to discuss your concerns. Most inquiries can be resolved within 48 business hours.
• Improper Chargebacks: Initiating a payment dispute or chargeback without prior good-faith communication with our team is considered a material breach of our Terms of Service.
• Consequences of Chargebacks: If an improper chargeback is filed:
  1. Access to the VIP student platform, coaching video classrooms, and course vaults will be immediately revoked.
  2. The custom Shopify store transfer may be suspended.
  3. We reserve the right to submit this Policy, your signed enrollment agreement, class attendance logs, and communication history to your card issuer to vigorously contest the dispute.
  4. Delinquent or fraudulent chargebacks may be turned over to third-party collection agencies and reported to commercial credit bureaus where permitted by law.

6. Approved Refund Processing Mechanics

• Method of Payment: Approved refunds will be credited back exclusively to the original method of payment (credit card, debit card, or wire transfer) used during enrollment. We do not issue cash or third-party check refunds.
• Processing Timeline: Once our support team approves your refund request in writing, we initiate the credit within two (2) business days. Please allow five (5) to ten (10) business days for your banking institution to process and post the funds to your account statement.

7. How to Submit a Cancellation or Refund Request

To submit a formal cancellation or refund request, please provide the following details:

1. Full Legal Name
2. Account / Registered Email Address
3. Date of Cohort Enrollment
4. Coaching Track (Launch, Growth, Scale, or Apex)
5. Specific nature of request (Mentorship Cancellation or VIP Platform Subscription Cancellation)

Deliver your request via email or postal mail to:

• Email: [email protected]
• Subject Line: Refund / Cancellation Request — [Your Full Name]
• Admissions & Support Phone: +1 (747) 977-6849
• Operating Entity: Ascend Digital Ventures LLC
• Corporate Address: 30 N Gould St, Ste R, Sheridan, WY 82801, USA